Meilleure application et modernisation des règles relatives à la protection des consommateurs de l'UE

Amendement n°10 (europe)

Consommateurs

Union Européenne

Droits de l'homme

Déposé le Mardi 9 avril 2019 à 22h00

Déposé par : Mme Maria GRAPINI, M. Bronis ROPĖ, Mme Michaela ŠOJDROVÁ, Mme Monika SMOLKOVÁ, Mme Filiz HYUSMENOVA, M. Tadeusz ZWIEFKA, Mme Martina DLABAJOVÁ, Mme Olga SEHNALOVÁ, Mme Danuta Maria HÜBNER, Mme Bodil VALERO, M. Adam GIEREK, M. Boris ZALA, M. Jakop G. DALUNDE, M. Krzysztof HETMAN, M. Sergei STANISHEV, Mme Renate WEBER, M. Martin SCHIRDEWAN, M. Reinhard BÜTIKOFER, M. Jarosław KALINOWSKI, Mme Elżbieta Katarzyna ŁUKACIJEWSKA, M. Stefan ECK, M. Pavel SVOBODA, M. Miroslavs MITROFANOVS, M. Jozo RADOŠ, Mme Dubravka ŠUICA, M. Jan OLBRYCHT, Mme Marie-Pierre VIEU, M. Jiří MAŠTÁLKA, M. Bart STAES, Mme Barbara KUDRYCKA, M. Luigi MORGANO, M. Wajid KHAN, Mme Róża THUN UND HOHENSTEIN, M. Tonino PICULA, M. Jaromír KOHLÍČEK, M. Davor ŠKRLEC, Mme Anja HAZEKAMP, Mme Maria HEUBUCH, M. Stanislav POLČÁK, M. Janusz LEWANDOWSKI, Mme Krystyna ŁYBACKA, Mme Dita CHARANZOVÁ, M. Janusz ZEMKE, M. Michał BONI, M. Takis HADJIGEORGIOU, Mme Tanja FAJON, Mme Cornelia ERNST, Mme Biljana BORZAN, , Mme Gabriele ZIMMER, Mme Margrete AUKEN, Mme Daciana Octavia SÂRBU, M. Bogdan Andrzej ZDROJEWSKI, M. Indrek TARAND, M. Emilian PAVEL, M. Antanas GUOGA, M. Momchil NEKOV, Mme Marijana PETIR, M. Emil RADEV, M. Helmut SCHOLZ, Mme Paloma LÓPEZ BERMEJO, M. Robert ROCHEFORT, M. João FERREIRA, M. Tomáš ZDECHOVSKÝ, Mme Danuta JAZŁOWIECKA, Mme Anneleen VAN BOSSUYT, M. Philippe LAMBERTS, M. Eduard KUKAN, Mme Jean LAMBERT, M. Bogusław SONIK, M. Adam SZEJNFELD, M. Marek PLURA, Mme Maria NOICHL, M. Pavel POC, M. Jan KELLER, M. Dariusz ROSATI, Mme Agnieszka KOZŁOWSKA, M. Jerzy BUZEK, Mme Miriam DALLI, M. Georgi PIRINSKI, M. Ioan Mircea PAŞCU, Mme Tilly METZ, Mme Laima Liucija ANDRIKIENĖ, Mme Julia PITERA, M. Igor ŠOLTES, M. Vladimír MAŇKA, M. Miroslav POCHE, M. Miltiadis KYRKOS, M. Petras AUŠTREVIČIUS, Mme Monika BEŇOVÁ, M. Luke Ming FLANAGAN, Mme Ivana MALETIĆ, M. João PIMENTA LOPES, M. Mihai ŢURCANU, M. Felix REDA, M. Miguel VIEGAS, Mme Lidia Joanna GERINGER DE OEDENBERG, M. Petr JEŽEK, M. Ivo VAJGL, Mme Željana ZOVKO, Mme Ruža TOMAŠIĆ, M. Peter KOUROUMBASHEV, Mme Marina ALBIOL GUZMÁN, Mme Kateřina KONEČNÁ,

Recital 19

Version initale

(19) Specific transparency requirements for online marketplaces should therefore be provided in Directive 2011/83/EU to inform consumers using online marketplaces about the main parameters determining ranking of offers, whether they enter into a contract with a trader or a non-trader (such as another consumer), whether consumer protection law applies and which trader is responsible for the performance of the contract and for ensuring consumer rights when these rights apply. This information should be provided in a clear and comprehensible manner and not only through a reference in the standard Terms and Conditions or similar contractual document. The information requirements for online marketplaces should be proportionate and need to strike a balance between a high level of consumer protection and the competitiveness of online marketplaces. Online marketplaces should not be required to list specific consumer rights when informing consumers about their applicability or non- applicability. The information to be provided about the responsibility for ensuring consumer rights depends on the contractual arrangements between the online marketplace and the relevant third party traders. Online marketplace may refer to the third party trader as being solely responsible for ensuring consumer rights or describe its specific responsibilities where it assumes the responsibility for certain aspects of the contract, for example, delivery or the exercise of the right of withdrawal. The obligation to provide information about the main parameters determining ranking of search results is without prejudice to any trade secrets regarding the underlying algorithms. This information should explain the main default parameters used by the marketplace but does not have to be presented in a customized manner for each individual search query.

Amendement

(19) Specific transparency requirements for online marketplaces should therefore be provided in Directive 2005/29/EU and Directive 2011/83/EU to inform consumers using online marketplaces about the main parameters presented in order of relative importance determining the ranking of offers, whether they enter into a contract with a trader or a non-trader (such as another consumer), whether consumer protection law applies and which trader is responsible for the performance of the contract and for ensuring consumer rights when these rights apply. This information should be provided in a clear and comprehensible manner and not only through a reference in the standard Terms and Conditions or similar contractual document. The information requirements for online marketplaces should be proportionate and need to strike a balance between a high level of consumer protection and the competitiveness of online marketplaces. Online marketplaces should not be required to list specific consumer rights when informing consumers about their applicability or non- applicability. The information to be provided about the responsibility for ensuring consumer rights depends on the contractual arrangements between the online marketplace and the relevant third party traders. Online marketplace may refer to the third party trader as being solely responsible for ensuring consumer rights or describe its specific responsibilities where it assumes the responsibility for certain aspects of the contract, for example, delivery or the exercise of the right of withdrawal. The obligation to provide information about the main parameters determining ranking of search results is without prejudice to any trade secrets in accordance with Directive 2016/943 regarding the underlying algorithms. This information should explain the main default parameters used by the marketplace but does not have to be presented in a customized manner for each individual search query.