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Document publié le Vendredi 30 mars 2018 par la commune de Mazières-de-Touraine.
Lien du pdf (PLU - Annexes - rapport aep)
Thèmes du document : Eau et assainissement, Télécommunications et internet, Grandes et moyennes entreprises,
1
En 2016, Nantaise des Eaux Services a franchi une nouvelle étape d’importance en proposant à tous ses clients abonnés ƵŶĞƌĞůĂƟŽŶŵƵůƟĐĂŶĂů;ǁĞď͕ŵĂŝů͕ĐŽƵƌƌŝĞƌ͕ƚĠůĠƉŚŽŶĞͿ͘ ĞĐŚĂŶƟĞƌĐŽŵƉůĞdžĞĞƚĞdžŝŐĞĂŶƚƐĞƌĂĮŶĂůŝƐĠĚĂŶƐůĞĐŽƵ ƌĂŶƚ ĚƵƉƌĞŵŝĞƌƐĞŵĞƐƚƌĞϮϬϭϳ͘ĂŶƐůĞŵġŵĞƚĞŵƉƐůĂƋƵĂůŝƚĠ ĚĞƐĞƌǀŝĐĞƐƵƌůĞƚĞƌƌĂŝŶƌĞƐƚĞĞŶĂŵĠůŝŽƌĂƟŽŶĐŽŶƟŶƵĞĂǀĞĐ ĚĞƐƌĠƐƵůƚĂƚƐƉƌŽďĂŶƚƐƐƵƌůĞƐƌĞŶĚĞŵĞŶƚƐĚĞƌĠƐĞĂƵ͕ůĂƌ ĠĚƵĐƟŽŶĚĞƐĞĂƵdžƉĂƌĂƐŝƚĞƐ͕ĞƚƚŽƵƐůĞƐŝŶĚŝĐĂƚĞƵƌƐƋƵĂů ŝƚĂƟĨƐ ĚĞůĂƋƵĂůŝƚĠĚĞƐĞĂƵdž͘
ĞƩĞĂŶŶĠĞϮϬϭϲĂĠŐĂůĞŵĞŶƚĠƚĠƵŶĞĂŶŶĠĞŽƶŶŽƵƐĂǀŽŶƐĐŽŶƟŶƵĠăĂŵĠůŝŽƌĞƌŶŽƐƉƌŽĐĞƐƐƵƐ͕ăĐŽŶƐŽůŝĚĞƌŶŽƐ ŵĠƚŚŽĚĞƐĚĞƚƌĂǀĂŝůĞƚăĐĞƟƚƌĞ͕ů͛&EKZĂƌĞŶŽƵǀĞůĠŶŽƚƌĞ ĐĞƌƟĮĐĂƟŽŶ/^KϵϬϬϭ͘ϮϬϭϲĂĠŐĂůĞŵĞŶƚĠƚĠƵŶĞĂŶŶĠĞŽƶ ůĂƐĠĐƵƌŝƚĠĚĞƐƐĂůĂƌŝĠƐĞƐƚĚĞǀĞŶƵĞƵŶĞƉƌĠŽĐĐƵƉĂƟŽŶĚĞƚŽƵƐůĞƐŝŶƐƚĂŶƚƐƉŽƵƌů͛ĞŶƐĞŵďůĞĚĞƐŵĂŶĂŐĞƌƐĚĞů͛Ğ ŶƚƌĞƉƌŝƐĞ ĂǀĞĐƵŶŶŽŵďƌĞĚ͛ĂĐĐŝĚĞŶƚƐĂǀĞĐĂƌƌġƚƋƵŝĂĠƚĠĚŝǀŝƐĠƉ ĂƌĚĞƵdžĞŶĚĞƵdžĂŶƐ͘
ϮϬϭϳƐ͛ĂŶŶŽŶĐĞĐŽŵŵĞƚŽƵƚĞƐůĞƐĂƵƚƌĞƐĂŶŶĠĞƐĐŽŵŵĞƵŶĞ ĂŶŶĠĞƌŝĐŚĞ͘ ŶƚĂŶƚƋƵĞĐŽůůĞĐƟǀŝƚĠ͕ǀŽƵƐĚĞǀĞnjǀŽƵƐ ĂĚĂƉƚĞƌăůĂŵŝƐĞĞŶĂƉƉůŝĐĂƟŽŶĚĞůĂůŽŝEKdZĞăƚƌğƐĐŽƵƌƚŽƵĐŽƵƌƚƚĞƌŵĞ͘sŽƵƐƉŽƵǀĞnjĐŽŵƉƚĞƌƐƵƌůĞƐŵĂŶĂŐĞƌƐ ĚĞ EĂŶƚĂŝƐĞĚĞƐ ĂƵdž^ĞƌǀŝĐĞƐƉŽƵƌǀŽƵƐĂĐĐŽŵƉĂŐŶĞƌĚĂŶƐĐĞƐƌĠŇĞdžŝŽŶƐ͖ŶŽƵƐƐĂƵƌŽŶƐġƚƌĞƐŽƵƉůĞƐĞƚŇĞdžŝďůĞƐĐŽ ŵŵĞ ŶŽƵƐů͛ĂǀŽŶƐƚŽƵũŽƵƌƐĠƚĠ͘
>ĞZĂƉƉŽƌƚŶŶƵĞůĚƵĠůĠŐĂƚĂŝƌĞƋƵĞũ͛ĂŝůĞƉůĂŝƐŝƌ ĚĞǀŽƵƐĨĂŝƌĞƉĂƌǀĞŶŝƌĞƐƚů͛ĞdžƉƌĞƐƐŝŽŶƐLJŶƚŚĠƟƋƵĞ ĚĞůĂǀŝĞĚĞ notre contrat en 2016. Ce rapport a été rédigé en toute transparence et vous apportera, je l’espère, les éléments ŶĠĐĞƐƐĂŝƌĞƐ ĚĠĐƌŝǀĂŶƚ ĮĚğůĞŵĞŶƚ ů͛ĠƚĂƚ Ğƚ ůĂ ƋƵĂůŝƚ Ġ ĚƵ ƐĞƌǀŝĐĞ͘ /ů ƉĂƌƟĐŝƉĞ ă ů͛ĞŶŐĂŐĞŵĞŶƚ ƉĂƌƚĞŶĂƌŝĂ ů ƋƵŝ ĂŶŝŵĞ ƚŽƵƚĞƐůĞƐĠƋƵŝƉĞƐĚĞů͛ĞŶƚƌĞƉƌŝƐĞĂƵƐĞƌǀŝĐĞĚĞǀŽ ƚƌĞĐŽůůĞĐƟǀŝƚĠ͘
Guillaume ROUCHER, Directeur Général Délégué.
Édito
ϮϬϭϲĞƐƚůĂƉƌĞŵŝğƌĞĂŶŶĠĞƉůĞŝŶĞĚ͛ĞdžĞƌĐŝĐĞĂƵƐĞŝŶĚƵ ŐƌŽƵƉĞ^h ͘
ĞƌƚĂŝŶĞƐ ĂŐĞŶĐĞƐ ƉŽƵƌ ĚĞƐ ƌĂŝƐŽŶƐ ŽƉĠƌĂƟŽŶŶĞůůĞƐ ŽŶƚ ĠƚĠ ƚƌĂŶƐĨĠƌĠĞƐ ă ^h ĂƵ &ƌĂŶĐĞ͕ĐĂƌĚĞǀĞŶƵĞƐƚƌŽƉƉĞƟƚĞƐ͖Ě͛ĂƵƚƌĞƐŽŶƚĠƚĠĐŽŶ ƐŽůŝĚĠĞƐĞƚƐĞƐŽŶƚĚĠǀĞůŽƉƉĠĞƐ͘ 'ůŽďĂůĞŵĞŶƚ ĞŶƚƌĞ ϮϬϭϱ Ğƚ ϮϬϭϲ ůĞ ĐŚŝīƌĞ Ě͛ĂīĂŝƌĞƐ ĚĞ ů͛ ĞŶƚƌĞƉƌŝƐĞ Ă ĂƵŐŵĞŶƚĠ ĚĞ ϭϯй͕ƉƌĞƵǀĞĚĞƐŽŶĚLJŶĂŵŝƐŵĞĐŽŵŵĞƌĐŝĂů͘
>ĞŐƌŽƵƉĞĂĂƉƉŽƌƚĠƚŽƵƚƐŽŶƐĂǀŽŝƌͲĨĂŝƌĞƐƵƌůĂƐĠĐƵƌŝƚĠŝŶĨŽƌŵĂƟƋƵĞ͕ĂĨĂŝƚďĠŶĠĮĐŝĞƌ ĚĞůĂƋƵĂůŝƚĠĞdžŝŐĠĞĂƵƉƌğƐĚĞƐĞƐĨŽƵƌŶŝƐƐĞƵƌƐǀŝĂůĞƐĂĐĐŽƌĚƐĐĂĚƌĞƐ͕ƚŽƵƚĞŶůĂŝƐƐĂŶƚ ăƐĂĮůŝĂůĞƚŽƵƚĞƐŽŶĂƵƚŽŶŽŵŝĞĚĞĨŽŶĐƟŽŶŶĞŵĞŶƚ͘ PRÉSENTATION DE L’ENTREPRISE
NANTAISE DES EAUX SERVICES
L’excellence, à proximité
PRÉSENTATION DE L’ENTREPRISE 2
Nantaise des Eaux Services à
ǀŽƐ ĐƀƚĠƐ ĂƵ ƋƵŽƟĚŝĞŶ ƉŽƵƌ
ǀŽƵƐ ĂĐĐŽŵƉĂŐŶĞƌ ĚĂŶƐ ůĂ
ŐĞƐƟŽŶĚĞǀŽƐĞdžƉůŽŝƚĂƟŽŶƐ͘ 3
EEd/^ ^ hy^ Zs/ ^
^ŽĐŝĠƚĠƐƉĠĐŝĂůŝƐĠĞĚĂŶƐůĞƐŵĠƟĞƌƐĚĞů͛ĞĂƵ͕EĂŶƚĂ ŝƐĞĚĞƐ ĂƵdž^ĞƌǀŝĐĞƐŐğƌĞůĞƐƐĞƌǀŝĐĞƐĚ͛ĞĂƵ
ƉŽƚĂďůĞĞƚĚ͛ĂƐƐĂŝŶŝƐƐĞŵĞŶƚƉŽƵƌůĞĐŽŵƉƚĞĚĞƐĐŽůů ĞĐƟǀŝƚĠƐĞƚĚĞƐŝŶĚƵƐƚƌŝĞůƐƐŽƵƐůĂĨŽƌŵĞĚĞ
ĚĠůĠŐĂƟŽŶƐĞƚŵĂƌĐŚĠƐĚĞƐĞƌǀŝĐĞƐƉƵďůŝĐƐĞƚƉƌŝǀĠƐ͘
Présente sur tout le territoire français, Nantaise des Eaux Services occupe une place importante
ƐƵƌůĞŵĂƌĐŚĠĚĞƐƐĞƌǀŝĐĞƐĚĞů͛ĞĂƵĞƚĚĞů͛ĂƐƐĂŝŶŝ ƐƐĞŵĞŶƚĞŶ&ƌĂŶĐĞĂǀĞĐƉůƵƐĚĞϭϱϬĐŽŶƚƌĂƚƐ
Ě͛ĂīĞƌŵĂŐĞĞƚƉůƵƐĚĞϳϱϬĐŽŶƚƌĂƚƐĚĞƉƌĞƐƚĂƟŽŶƐĚĞ ƐĞƌǀŝĐĞƐ͘
EĂŶƚĂŝƐĞĚĞƐ ĂƵdž^ĞƌǀŝĐĞƐĞƐƚ͕ĚĞƉƵŝƐĂǀƌŝůϮϬϭϱ͕ ŵĞŵďƌĞĚƵŐƌŽƵƉĞ^h ͘
hE WK>/d/Yh Wd sK^EKhs >> ^ y/' E ^
Une histoire de proximité
ƌĠĠĞĞŶϭϵϱϯ͕EĂŶƚĂŝƐĞĚĞƐ ĂƵdž^ĞƌǀŝĐĞƐƐĞĐĂƌĂĐƚĠƌŝƐĞ ƉĂƌƵŶŵŝdžŽƌŝŐŝŶĂůĞŶƚƌĞĞdžĐĞůůĞŶĐĞƚĞĐŚŶŝƋƵĞĞƚƉƌŽdžŝŵŝƚĠ͘
^ƉĠĐŝĂůŝƐƚĞĚĞů͛ĞĂƵĞƚĚĞů͛ĂƐƐĂŝŶŝƐƐĞŵĞŶƚ͕ŶŽƚƌĞĞŶƚƌĞƉƌ ŝƐĞƐ͛ĂĚƌĞƐƐĞĂƵdžĐŽůůĞĐƟǀŝƚĠƐƚĞƌƌŝƚŽƌŝĂůĞƐĞŶůĞƵƌƉ ƌŽƉŽƐĂŶƚƵŶ
ĂĐĐŽŵƉĂŐŶĞŵĞŶƚĞdžƉĞƌƚƐƵƌͲŵĞƐƵƌĞƉŽƵƌůĞƵƌŐĞƐƟŽŶĚĞů͛ ĞĂƵ͘
'ĞƐƟŽŶĐůŝĞŶƚğůĞĞƚŽƌĚŽŶŶĂŶĐĞŵĞŶƚ͗ŶŽƚƌĞĞĸĐĂĐŝƚĠ͕ ŶŽƚƌĞĚŝīĠƌĞŶĐĞ
KƵǀĞƌƚĞƐ Ğƚ ĂĚĂƉƚĠĞƐ͕ ŶŽƐ ƐŽůƵƟŽŶƐ ĚĞ ŐĞƐƟŽŶ ĚĞ ůĂ ƌĞůĂ ƟŽŶ ĐůŝĞŶƚƐ Ğƚ ĚĞ ů͛ŽƌĚŽŶŶĂŶĐĞŵĞŶƚ ŶŽƵƐ ƉĞƌŵĞƩĞŶƚ ĚĞ
proposer des ƉƌĞƐƚĂƟŽŶƐ ĚĞ ƐĞƌǀŝĐĞƐ ă ĨŽƌƚĞ ǀĂůĞƵƌ ĂũŽƵƚĠĞ ŐƌąĐĞ ă ŶŽƚƌĞ ĐĂƉĂĐŝƚĠ ă ƚƌĂǀĂŝůůĞƌ ƐƵƌͲŵĞƐƵƌĞ͘ EŽƚƌĞ
ŇĞdžŝďŝůŝƚĠ͕ĂƐƐŽĐŝĠĞăĐĞƐŽƵƟůƐƉĞƌĨŽƌŵĂŶƚƐ͕ƉĞƌŵĞƚĚĞ ŶŽƵƐĂĚĂƉƚĞƌăǀŽƐďĞƐŽŝŶƐƌĠĞůƐ͘
>ĞƉƌŽĨĞƐƐŝŽŶŶĂůŝƐŵĞĞŶĂĐƟŽŶ
'ĂƌĂŶƟƌăƚŽƵƐŶŽƐĐůŝĞŶƚƐƵŶƚƌğƐŚĂƵƚͲŶŝǀĞĂƵĚĞƉĞƌĨŽƌŵĂŶĐĞĞƚĚ͛ĞŶŐĂŐĞŵĞŶƚĞƐƚŶŽƚƌĞƉƌŝŽƌŝƚĠ ͘ EŽƐĠƋƵŝƉĞƐƌĠĂĐƟǀĞƐ
Ğƚăů͛ĠĐŽƵƚĞƚƌĂǀĂŝůůĞŶƚĂƵƋƵŽƟĚŝĞŶĞŶƚŽƵƚĞƚƌĂŶƐƉĂƌĞŶĐĞ ƉŽƵƌĚĠůŝǀƌĞƌĚĞƐƉƌĞƐƚĂƟŽŶƐƐƵƌͲŵĞƐƵƌĞƉĂƌĐĞƋƵĞů͛ ĞĂƵĞƚ
l’assainissement ne sont pas des services comme les autres !
ĸĐĂĐŝƚĠĚĞŶŽƐƐLJƐƚğŵĞƐĚĞŵĂŶĂŐĞŵĞŶƚ
La mise en œuvre du ƐLJƐƚğŵĞĚĞŵĂŶĂŐĞŵĞŶƚŝŶƚĠŐƌĠYƵĂůŝƚĠ͕^ĠĐƵƌŝƚĠ͕ ŶǀŝƌŽ ŶŶĞŵĞŶƚĚĞƉƵŝƐϮϬϭϬ ĂƐƵĂĐĐŽŵƉĂŐŶĞƌ
le développement important de Nantaise des Eaux Services, pour en faire un acteur reconnu dans les domaines de l’eau
ĞƚĚĞů͛ĂƐƐĂŝŶŝƐƐĞŵĞŶƚ͘
പ 4
EKdZ KZ'E/^d/KE
EŽƐŝŵƉůĂŶƚĂƟŽŶƐ
EĂŶƚĂŝƐĞĚĞƐ ĂƵdž^ĞƌǀŝĐĞƐĚŝƐƉŽƐĞĚ͛ƵŶĞƉƌĠƐĞŶĐĞƐŝŐŶ ŝĮĐĂƟǀĞƐƵƌƚŽƵƚůĞƚĞƌƌŝƚŽŝƌĞĚĞDĠƚƌŽƉŽůĞĞƚĚ͛KƵƚƌĞͲ DĞƌ͕
ŐƌąĐĞăƐĞƐ15ĂŐĞŶĐĞƐƌĠƉĂƌƟĞƐăů͛ĠĐŚĞůůĞŶĂƟŽŶĂůĞ͘
ƵĐƈƵƌĚĞĐŚĂĐƵŶĞĚĞĐĞƐĂŐĞŶĐĞƐ͕EĂŶƚĂŝƐĞĚĞƐ ĂƵdž^Ğƌ ǀŝĐĞƐũŽƵĞƵŶƌƀůĞĂĐƟĨĚĞƐĞŶƐŝďŝůŝƐĂƟŽŶĂƵdžĞŶũĞƵdžĚĞůĂ
ƉƌŽƚĞĐƟŽŶĚĞůĂƌĞƐƐŽƵƌĐĞĞƚƐĂĐŽŶƐĞƌǀĂƟŽŶ͘
Plougonven
Saint-Méen-le-Grand
Argentan
Corbie
Chelles
Maizières-lès-Metz
Sablé-sur-Sarthe
Nantes
Sainte-Luce-sur-Loire
Chantonnay
Civrieux
Le Moule
Guadeloupe
Grand Bourg
Ch Ch Ch Ch Ch
Chécy
Le Blanc-Mesnil 5
ŚŝīƌĞƐĐůĠƐϮϬϭϲ
EK^,/&&Z ^> ^
38 millions
Ě͛ĞƵƌŽƐĚĞĐŚŝīƌĞĚ͛ĂīĂŝƌĞƐĞŶǀŝƌŽŶ
43 contrats eau
• 400 000 clients desservis en eau potable
• 36,8 millions de m3 vendus
• 5 200 km de réseaux d’eau potable surveillés et entretenus
110 contrats assainissement
• 480 000ĐůŝĞŶƚƐďĠŶĠĮĐŝĂŶƚĚƵƐĞƌǀŝĐĞĂƐƐĂŝŶŝƐƐĞŵĞŶƚ
• 19,3 millions de m3 d’eaux usées traitées
• 3 300 km de réseaux d’eau potable surveillés et entretenus
750ĐŽŶƚƌĂƚƐĚĞƉƌĞƐƚĂƟŽŶƐĚĞƐĞƌǀŝĐĞƐ
310
collaborateurs 6
^ yW Zd^ dKh^> ^D d/ Z^sKdZ ^ Zs/
ĞƐĠƋƵŝƉĞƐƚĞƌƌĂŝŶƐŝŵƉůŝƋƵĠĞƐĂƵƋƵŽƟĚŝĞŶ
Nos 236 ĂŐĞŶƚƐ ƐƵƌ ůĞ ƚĞƌƌĂŝŶ Ɛ͛ŝŵƉůŝƋƵĞŶƚ ƋƵŽƟĚŝĞŶŶĞŵĞŶƚ ƉŽƵƌ ǀŽƵƐ ĂƐƐƵƌĞƌ ůĞ ŵĞŝůůĞƵƌ ƐĞƌǀŝĐĞ ƚŽƵƚ ĂƵ ůŽŶŐ ĚĞ ů͛ĂŶŶĠĞƉŽƵƌůĂŐĞƐƟŽŶĚĞǀŽƐƵƐŝŶĞƐĚĞƉƌŽĚƵĐƟŽŶĞƚĚ ĞǀŽƐƌĠƐĞĂƵdžĚĞĚŝƐƚƌŝďƵƟŽŶĚ͛ĞĂƵƉŽƚĂďůĞ͕ĂŝŶƐŝƋƵĞĚĞ ǀŽƐ ƐƚĂƟŽŶƐĚ͛ĠƉƵƌĂƟŽŶĞƚƌĠƐĞĂƵdžĚ͛ĂƐƐĂŝŶŝƐƐĞŵĞŶƚ͘
Des services supports
EĂŶƚĂŝƐĞĚĞƐ ĂƵdž^ĞƌǀŝĐĞƐŝŶƚğŐƌĞĚĞƐƐĞƌǀŝĐĞƐƐƵƉƉŽƌƚƐƋƵŝƌĞŶĨŽƌĐĞŶƚů͛ĞdžƉĞƌƟƐĞĚĞŶŽƐĞdžƉůŽŝƚĂƟŽŶƐĚĂŶƐ ůĂŵŝƐĞĞŶ ƈƵǀƌĞĚĞƐĐŽŶƚƌĂƚƐƋƵŝŶŽƵƐƐŽŶƚĐŽŶĮĠƐ͗ƵƌĞĂƵĚ͛ĠƚƵĚ ĞƐ͕ZĞƐƐŽƵƌĐĞƐŚƵŵĂŝŶĞƐ͕YƵĂůŝƚĠĞƚ^ĂŶƚĠͲ^ĠĐƵƌŝƚĠ͕&ŝŶ ĂŶĐĞ ĞƚŽŵŵƵŶŝĐĂƟŽŶ͘
WƌŽĚƵŝƌĞĚĞů͛ĞĂƵĚ͛ƵŶĞƋƵĂůŝƚĠ
irréprochable tout en préservant
ĂƵŵĂdžŝŵƵŵůĂƌĞƐƐŽƵƌĐĞ͘
ƐƐƵƌĞƌƚŽƵƐůĞƐũŽƵƌƐůĂ
ĚŝƐƚƌŝďƵƟŽŶĚĞů͛ĞĂƵăƚŽƵƐůĞƐ
ƵƐĂŐĞƌƐ͕ĞŶƋƵĂŶƟƚĠƐƵĸƐĂŶƚĞ͘
'ĂƌĂŶƟƌƵŶƚƌĂŝƚĞŵĞŶƚĠƉƵƌĂƚŽŝƌĞĚĞƐĞĂƵdžƵƐĠĞƐůĞƉůƵƐĞĸĐĂĐĞ
ƉŽƐƐŝďůĞĂĮŶĚĞŵŝŶŝŵŝƐĞƌů͛ŝŵƉĂĐƚƐƵƌůĞŵŝůŝĞƵƌĠĐ ĞƉƚĞƵƌ͘ 7
&Kh^^hZEKdZ WK>/d/Yh ^Z ^^KhZ ^,hD/E ^͗
h^ Zs/ >͛ DW>K/ d >Yh>/d ^^ Zs/ ^
ƚƌĂǀĞƌƐŶŽƐĂĐƟǀŝƚĠƐĚĞƐĞƌǀŝĐĞƐ͕ŶŽƵƐƉĂƌƟĐŝƉŽŶƐĂƵ ĚĠǀĞůŽƉƉĞŵĞŶƚĚĞů͛ĞŵƉůŽŝƐƵƌǀŽƚƌĞƚĞƌƌŝƚŽŝƌĞ͘ EŽƚƌĞƉŽůŝƟƋƵĞ ĚĞƐƌĞƐƐŽƵƌĐĞƐŚƵŵĂŝŶĞƐƐ͛ĞŶŐĂŐĞăƉƌŽŵŽƵǀŽŝƌůĂĚŝǀĞƌƐ ŝƚĠ͕ů͛ŝŶƚĠŐƌĂƟŽŶĚĞƐƉĞƌƐŽŶŶĞƐĞŶƐŝƚƵĂƟŽŶĚĞŚĂŶĚŝĐ ĂƉ͕ĚĞƐ ƉĞƌƐŽŶŶĞƐĞŶƐŝƚƵĂƟŽŶĚĞƉƌĠĐĂƌŝƚĠ͙ ůůĞĚĠǀĞůŽƉƉĞůĂĨŽƌŵĂƟŽŶĞŶĐŽŶƟŶƵĞĚĞƐƐĂůĂƌŝĠƐƉŽƵƌƉĠƌĞŶŶŝƐĞƌů͛ĞŵƉůŽŝ͕ ƌĞŶĨŽƌĐĞƌů͛ĞdžƉĞƌƟƐĞĚĞŶŽƐĐŽůůĂďŽƌĂƚĞƵƌƐĞƚĂŝŶƐŝůĂ ƋƵĂůŝƚĠĚĞŶŽƐƐĞƌǀŝĐĞƐĐůŝĞŶƚƐ͘
ĮŶĚ͛ĂƐƐƵƌĞƌůĂĨŽƌŵĂƟŽŶĚĞƐŶŽƵǀĞĂƵdžĐŽůůĂďŽƌĂƚĞƵƌƐĞ ƚĚ͛ĂƉƉƌŽĨŽŶĚŝƌůĞƐĐŽŶŶĂŝƐƐĂŶĐĞƐĚĞĐŚĂĐƵŶĚĞƐĞƐƐĂůĂƌŝĠ Ɛ͕ EĂŶƚĂŝƐĞĚĞƐ ĂƵdž^ĞƌǀŝĐĞƐĂŝŶǀĞƐƟĞŶϮϬϭϱƉƌğƐĚĞϯйĚĞƐĂŵĂƐƐĞƐĂůĂƌŝĂůĞĚĂŶƐůĂĨŽƌŵĂƟŽŶĚĞƐŽŶƉĞƌƐŽŶŶĞů͘
>ĂŐĞƐƟŽŶĚĞƐƚĂůĞŶƚƐĞƚĚĞƐĐŽŵƉĠƚĞŶĐĞƐ͕ƉŽƵƌƚŽƵƐ
EĂŶƚĂŝƐĞĚĞƐ ĂƵdž^ĞƌǀŝĐĞƐƐĞƐŝŶŐƵůĂƌŝƐĞƉĂƌůĂƉůĂĐĞĨĂŝƚĞĂƵdžĨĞŵŵĞƐĂƵƐĞŝŶĚĞů͛ĞŶƚƌĞƉƌŝƐĞ͘sŽůŽŶƚĂŝƌĞƐĞƚĚLJ ŶĂŵŝƋƵĞƐ͕ ĞůůĞƐLJŽĐĐƵƉĞŶƚĚĞƐƉŽƐƚĞƐƐƚƌĂƚĠŐŝƋƵĞƐĞƚƐŽƵǀĞŶƚĐŽŵƉůĞdžĞƐ͕ĞƚƉĂƌƟĐŝƉĞŶƚĚĞƉƌğƐĂƵĚĠǀĞůŽƉƉĞŵĞŶƚĚĞůĂĐƵůƚƵ ƌĞ ĚĞů͛ĠŐĂůŝƚĠĚĂŶƐƵŶƐĞĐƚĞƵƌĠĐŽŶŽŵŝƋƵĞƚƌğƐŵĂƐĐƵůŝŶ͘ ƵũŽƵƌĚ͛ŚƵŝ͕ĐŚĞnjEĂŶƚĂŝƐĞĚĞƐ ĂƵdž^ĞƌǀŝĐĞƐ͕ϯϬйĚĞƐĨ ĞŵŵĞƐ ĚĞů͛ĞŶƚƌĞƉƌŝƐĞƐŽŶƚĚĞƐŵĂŶĂŐĞƌƐ͘
Nantaise des Eaux s’engage pour l’alternance
ĞƉƵŝƐƉůƵƐŝĞƵƌƐĂŶŶĠĞƐ͕EĂŶƚĂŝƐĞĚĞƐ ĂƵdž^ĞƌǀŝĐĞƐĨŽƌ ŵĞĚĞƐũĞƵŶĞƐƚĂůĞŶƚƐĚĞƚŽƵƐŚŽƌŝnjŽŶƐƐŽƵŚĂŝƚĂŶƚĂĐƋƵĠƌŝƌ ƌĂƉŝĚĞŵĞŶƚ ĚĞƐ ĐŽŵƉĠƚĞŶĐĞƐ Ğƚ ƵŶĞ ĞdžƉĠƌŝĞŶĐĞ ĚĂŶƐ ĚĞƐ ĚŽŵĂŝŶĞƐ ĂƵƐƐŝ ǀĂƌŝĠƐ ƋƵĞ ůĞƐ ^LJƐƚğŵĞƐ Ě͛/ŶĨŽƌŵĂƟŽŶƐ 'ĠŽŐƌĂƉŚŝƋƵĞƐ ;^/'Ϳ͕ ůĂ ƚĠůĠŐĞƐƟŽŶ͕ ůĂ ĐŽŵŵƵŶŝĐĂƟŽŶ͕ ůĂ ŵĂŝŶƚĞŶĂŶĐĞ͕ ů͛ĞdžƉůŽŝƚĂƟŽŶ͕ ůĞ Y^ Ğƚ ďŝĞŶ ĞŶƚĞŶĚƵ͕ ůĞ Ɛ ZĞƐƐŽƵƌĐĞƐ,ƵŵĂŝŶĞƐ͕ůĞƐĞƌǀŝĐĞƉŝůŽƚĞĚĞƐŽƉĠƌĂƟŽŶƐ͘
ĞƩĞŶŽƵǀĞůůĞǀĂŐƵĞĐŽŶƐƟƚƵĞƵŶǀŝǀŝĞƌĚĞƌĞĐƌƵƚĞŵĞŶƚƉŽƵƌEĂŶƚĂŝƐĞĚĞƐ ĂƵdž^ĞƌǀŝĐĞƐ͗ƉůƵƐĚĞϯϬйĚĞƐĂůƚĞƌ ŶĂŶƚƐ ƐŽŶƚĞŵďĂƵĐŚĠƐăů͛ŝƐƐƵĚĞůĞƵƌĐŽŶƚƌĂƚ͘ 8
&Kh^^hZEKdZ WK>/d/Yh ^Ed Ͳ^ hZ/d ͗
^ hZ/^ Z> ^^ Zs/ ^͕> ^,KDD ^ d> hZ^ Es/ZKEE D Ed^
>ĂŵŝƐĞĞŶƈƵǀƌĞĚƵƐLJƐƚğŵĞĚĞŵĂŶĂŐĞŵĞŶƚŝŶƚĠŐƌĠYƵĂůŝƚĠ͕^ĠĐƵƌŝƚĠ͕ ŶǀŝƌŽŶŶĞŵĞŶƚĚĞƉƵŝƐϮϬϭϬĂƐƵĂĐĐ ŽŵƉĂŐŶĞƌ ůĞĚĠǀĞůŽƉƉĞŵĞŶƚŝŵƉŽƌƚĂŶƚĚĞEĂŶƚĂŝƐĞĚĞƐ ĂƵdž^ĞƌǀŝĐĞƐ͕ƉŽƵƌĞŶĨĂŝƌĞƵŶĂĐƚĞƵƌƌĞĐŽŶŶƵĚĂŶƐůĞƐĚŽŵ ĂŝŶĞƐĚĞ l’eau et de l’assainissement.
ƵũŽƵƌĚ͛ŚƵŝ͕ĐŽŶĨŽƌŵĠŵĞŶƚăůĂŝƌĞĐƟǀĞ ƵƌŽƉĠĞŶŶĞĚ͛Ğ ĸĐĂĐŝƚĠĠŶĞƌŐĠƟƋƵĞĞƚăůĂƉŽůŝƟƋƵĞĚƵŐƌŽƵƉĞ ĂƵ&ƌĂŶĐĞ͕ EĂŶƚĂŝƐĞĚĞƐ ĂƵdž^ĞƌǀŝĐĞƐ͛ĞŶŐĂŐĞăĠƚĂďůŝƌĞƚŵĂŝŶƚĞŶŝƌƵ ŶƐLJƐƚğŵĞĚĞŵĂŶĂŐĞŵĞŶƚĚĞů͛ĠŶĞƌŐŝĞĐŽŶĨŽƌŵĠŵĞŶƚĂƵdž ĞdžŝŐĞŶĐĞƐĚĞůĂŶŽƌŵĞ/^KϱϬϬϬϭ͘>ĞĚĠƉůŽŝĞŵĞŶƚĚĞĐĞ ƩĞƉŽůŝƟƋƵĞƐ͛ĂƉƉƵŝĞƌĂƐƵƌůĞƐŵĠƚŚŽĚĞƐ͕ůĞƐŽƵƟůƐĞƚů͛ ĞdžƉĞƌƟƐĞ ĚƵŐƌŽƵƉĞ͘
ŽŶƐĐŝĞŶƚĚĞů͛ŝŵƉŽƌƚĂŶĐĞĚĞůĂƐĂƟƐĨĂĐƟŽŶĚĞŶŽƐĐůŝĞŶ ƚƐ͕ĚĞůĂƉƌŽƚĞĐƟŽŶĚĞŶŽƐƐĂůĂƌŝĠƐĞƚĚĞůĂƉƌĠƐĞƌǀĂƟŽŶ ĚĞ l’environnement, EĂŶƚĂŝƐĞ ĚĞƐ ĂƵdž ^ĞƌǀŝĐĞƐ Ɛ͛ĞŶŐĂŐĞ ă ƉŽƵƌƐƵŝǀƌĞ ůĂ ĚĠŵĂƌĐ ŚĞ Ě͛ĂŵĠůŝŽƌĂƟŽŶ ĐŽŶƟŶƵĞ ĚĂŶƐ ůĞƐ ĚŽŵĂŝŶĞƐĚĞůĂƋƵĂůŝƚĠ͕ĚĞůĂƐĠĐƵƌŝƚĠ͕ĚĞů͛ĞŶǀŝƌŽŶŶĞŵ ĞŶƚĞƚĚĞů͛ĠŶĞƌŐŝĞĞƚăǀĞŝůůĞƌăů͛ĞĸĐĂĐŝƚĠĚĞŶŽƐƐLJƐƚ ğŵĞƐĚĞ ŵĂŶĂŐĞŵĞŶƚ͘ WŽƵƌĐĞůĂ͕EĂŶƚĂŝƐĞĚĞƐ ĂƵdž^ĞƌǀŝĐĞƐƐ͛ĞŶŐĂŐĞăĨŽƵƌŶŝƌ ůĞƐƌĞƐƐŽƵƌĐĞƐŶĠĐĞƐƐĂŝƌĞƐƉĞƌŵĞƩĂŶƚ͗
• ͛ġƚƌĞĐŽŶĨŽƌŵĞĂƵdžĞdžŝŐĞŶĐĞƐƌĠŐůĞŵĞŶƚĂŝƌĞƐ͕ŶŽƚĂŵŵĞŶƚ ĚĂŶƐůĞĚŽŵĂŝŶĞƐƉĠĐŝĮƋƵĞĚĞů͛ĠŶĞƌŐŝĞ͕
• ͛ġƚƌĞĐŽŶĨŽƌŵĞĂƵdžĞdžŝŐĞŶĐĞƐĚĞŶŽƐĐůŝĞŶƚƐ͕
• ĞƉŽƵƌƐƵŝǀƌĞůĂĚĠŵĂƌĐŚĞĚ͛ĂŵĠůŝŽƌĂƟŽŶĐŽŶƟŶƵĞ͕
• ĞƉƌĠǀĞŶŝƌƚŽƵƚĞŶŽŶͲƋƵĂůŝƚĠ͕ƚŽƵƚĞƉŽůůƵƟŽŶĞƚƚŽƵƚ ĂĐĐŝĚĞŶƚ͕
• ĞƉŽƵƌƐƵŝǀƌĞůĂƐĞŶƐŝďŝůŝƐĂƟŽŶĞƚůĂĨŽƌŵĂƟŽŶĚĞƐĐŽůůĂďŽƌĂƚĞƵƌƐĂƵdžƌŝƐƋƵĞƐĞƚĂƵdžďŽŶŶĞƐƉƌĂƟƋƵĞƐ͘ ϵ
>ĂŐĂƌĂŶƟĞĚ͛ƵŶŶŝǀĞĂƵ
ĚĞƋƵĂůŝƚĠĞƚĚ͛ĞdžŝŐĞŶĐĞ
ƚĞĐŚŶŝƋƵĞăĐŚĂƋƵĞĠƚĂƉĞ
ĚĞůĂƌĞůĂƟŽŶĐůŝĞŶƚ͘ 10
hE ' ^d/KEWZd' ^/Ed Zs Ed/KE^
WŽƵƌ ŐĂƌĂŶƟƌ ƵŶ ŶŝǀĞĂƵ Ě͛ĞdžĐĞůůĞŶĐĞ Ğƚ ƵŶ
ƉĂƌƚĂŐĞ ĚĞƐ ŝŶĨŽƌŵĂƟŽŶƐ ĂǀĞĐ ůĂ ĐŽůůĞĐƟǀŝƚĠ͕
nous avons mis en place un véritable circuit
Ě͛ŝŶƚĞƌǀĞŶƟŽŶƉĂƌƚĂŐĠ͕ĐŽŶĐĞƌƚĠĞƚĐŽůůĂďŽƌĂƟĨ
avec tous les acteurs du service.
'Z ^Khd/>^W Z&KZDEd^ dWd> ^
EĂŶƚĂŝƐĞ ĚĞƐ ĂƵdž ^ĞƌǀŝĐĞƐ ŵĞƚ ĚĞƐ ŽƵƟůƐ ĚĞ ŐĞƐƟŽŶ Ğƚ ĚĞ ƉĞƌĨŽƌŵĂŶĐĞ ĚĠǀĞůŽƉƉĠƐ ĂƵ ƐĞƌǀŝĐĞ ĚĞ ƐĞƐ ĐůŝĞŶƚƐ͕ Ğƚ ŶŽƚĂŵŵĞŶƚƐŽŶŽƵƟůĚĞŐŽƵǀĞƌŶĂŶĐĞD/Ed͕ǀĠƌŝƚĂďůĞĐůĠĚ ĞǀŽƸƚĞĚĞƐŽŶĨŽŶĐƟŽŶŶĞŵĞŶƚ͘
'ĞƐƟŽŶƚĞĐŚŶŝƋƵĞĚĞŶŽƐŽƵǀƌĂŐĞƐ
• D/Ed͗ďĂƐĞƐĚĞĚŽŶŶĠĞƐƚĞĐŚŶŝƋƵĞƐĚ͛ĞdžƉůŽŝƚĂƟŽŶ͕ŐĞ ƐƟŽŶĚĞŵĂŝŶƚĞŶĂŶĐĞĚĞƐŝŶƐƚĂůůĂƟŽŶƐ͕ŐĞƐƟŽŶĞƚ
ŽƌĚŽŶŶĂŶĐĞŵĞŶƚĚĞƐŝŶƚĞƌǀĞŶƟŽŶƐ
• dKW<W/͗ůŽŐŝĐŝĞůĚĞƚĠůĠƐƵƌǀĞŝůůĂŶĐĞĚĞƐŽƵǀƌĂŐĞƐĞĂƵ ĞƚĂƐƐĂŝŶŝƐƐĞŵĞŶƚ
'ĞƐƟŽŶĐůŝĞŶƚğůĞ
• E DKE ͗ĂƉƉůŝĐĂƟŽŶĚĞŐĞƐƟŽŶĚĞƐĐůŝĞŶƚƐ͕ƐƵŝǀŝƐ ĚƵƌĞĐŽƵǀƌĞŵĞŶƚĚĞƐĨĂĐƚƵƌĞƐ͕ƉůĂŶŝĮĐĂƟŽŶĚƵĐLJĐůĞ ĚĞ
ZĞůğǀĞͲ&ĂĐƚƵƌĂƟŽŶ
'ĞƐƟŽŶĚĞƐƌĠƐĞĂƵdž
• ZKWK> ͗ŽƵƟůĚĞƐLJƐƚğŵĞƐĚ͛ŝŶĨŽƌŵĂƟŽŶŐĠŽŐƌĂƉŚŝƋƵ Ğ 11
>^d/^&d/KE>/ Ed͕EKdZ WZ/KZ/d
'ĂƌĂŶƟƌůĂƋƵĂůŝƚĠĚƵƐĞƌǀŝĐĞƉƵďůŝĐĂƵdžƵƐĂŐĞƌƐ
EĂŶƚĂŝƐĞĚĞƐ ĂƵdž^ĞƌǀŝĐĞƐĐŽŶƐŝĚğƌĞĐŽŵŵĞƉƌŝŽƌŝƚĂŝƌĞůĂƋƵĂůŝƚĠĚĞƐĂƌĞůĂƟŽŶĐůŝĞŶƚ͘ EŽƵƐŵĞƩŽŶƐƚŽƵƚĞŶƈƵǀƌĞ ƉŽƵƌĐŽŶƐƚƌƵŝƌĞĂǀĞĐĐŚĂĐƵŶĚĞŶŽƐƵƐĂŐĞƌƐƵŶĞƌĞůĂƟŽŶŚƵŵĂŝŶĞĐŚĂůĞƵƌĞƵƐĞ͕ĞŶƚŽƵƚĞĐŽŶĮĂŶĐĞ͗
• Nantaise des Eaux Services est au service de ses clients 24h sur 24 et 7 jours 7,
• ŚĂƋƵĞĚĞŵĂŶĚĞĞƐƚƚƌĂŝƚĠĞƉĂƌƵŶĞĠƋƵŝƉĞĚĠĚŝĠĞ͕ƉŽƵƌƵŶ ŵĞŝůůĞƵƌƐƵŝǀŝĞƚƉůƵƐĚ͛ĞĸĐĂĐŝƚĠ͕
• >ĞƐƵƐĂŐĞƌƐŽŶƚůĂƉŽƐƐŝďŝůŝƚĠĚĞĐŚŽŝƐŝƌůĞŵŽĚĞĚĞĐŽŵŵƵŶŝĐĂƟŽŶůĞƉůƵƐĂĚĂƉƚĠăůĞƵƌƐďĞƐŽŝŶƐĞƚĂƩĞŶƚĞƐ͗
ĂĐĐƵĞŝůƉŚLJƐŝƋƵĞĞŶĂŐĞŶĐĞ͕ĂĐĐƵĞŝůƚĠůĠƉŚŽŶŝƋƵĞŽƵĂŐ ĞŶĐĞĞŶůŝŐŶĞ͘YƵĞůƋƵĞƐŽŝƚůĞŵŽĚĞĚĞĐŽŶƚĂĐƚ ƵƟůŝƐĠ͕ŶŽƐĐŚĂƌŐĠƐĚĞĐůŝĞŶƚğůĞƐĂƵƌŽŶƚĂƉƉŽƌƚĞƌůĞŵ ĞŝůůĞƵƌƐĞƌǀŝĐĞăƚŽƵƐǀŽƐĂĚŵŝŶŝƐƚƌĠƐĞƚĐĞ͕ĚĂŶƐůĞ ƌĞƐƉĞĐƚĚĞƐǀĂůĞƵƌƐƋƵŝĐĂƌĂĐƚĠƌŝƐĞŶƚů͛ĞŶƚƌĞƉƌŝƐĞ͗ůĂƉ ƌŽdžŝŵŝƚĠ͕ů͛ĠĐŽƵƚĞĞƚůĂƐĂƟƐĨĂĐƟŽŶĐůŝĞŶƚ͘
L’accueil téléphonique des clients
WĂƌĐĞƋƵ͛ŝůĞƐƚŝŵƉŽƌƚĂŶƚƉŽƵƌEĂŶƚĂŝƐĞĚĞƐ ĂƵdž^ĞƌǀŝĐĞƐ Ě͛ŽīƌŝƌăĐŚĂĐƵŶĚĞƐĞƐĐůŝĞŶƚƐĚĞƐƌĠƉŽŶƐĞƐƉĞƌƐŽŶŶĂůŝ ƐĠĞƐ ĞƚƉƌĠĐŝƐĞƐ͕ĚĞƐĠƋƵŝƉĞƐĚĠĚŝĠĞƐƐŽŶƚƚŽƵũŽƵƌƐũŽŝŐŶĂď ůĞƐƉĂƌƚĠůĠƉŚŽŶĞ͘
>ĞƐĞƌǀŝĐĞĐůŝĞŶƚƐĞƐƚĂŝŶƐŝĂƐƐƵƌĠĚƵůƵŶĚŝĂƵǀĞŶĚƌĞĚŝĚĞϴŚϯϬăϭϳŚϯϬƐĂŶƐŝŶƚĞƌƌƵƉƟŽŶ͘ ŶĐĂƐĚ͛ƵƌŐĞŶĐĞ͕Ƶ ŶƐĞƌǀŝĐĞ Ě͛ĂƐƚƌĞŝŶƚĞĞƐƚĚŝƐƉŽŶŝďůĞĞŶƉĞƌŵĂŶĞŶĐĞ͘ 12
Une agence en ligne performante
WƌĂƟƋƵĞ͕ƌĂƉŝĚĞĞƚƐĠĐƵƌŝƐĠĞ͕ůĂƉůĂƚĞĨŽƌŵĞŝŶƚĞƌŶĞƚƐĞ ƌǀŝĐĞͲĐůŝĞŶƚ͘ŶĚĞƐ͘ĨƌƌĠƉŽŶĚĂƵƉůƵƐƉƌğƐĚĞƐďĞƐŽŝŶƐ ĚĞƐƵƐĂŐĞƌƐ ĞŶƉĞƌŵĞƩĂŶƚŶŽƚĂŵŵĞŶƚĚĞ͗
• ƐŝŵƉůŝĮĞƌůĞƵƌƐĚĠŵĂƌĐŚĞƐĂĚŵŝŶŝƐƚƌĂƟǀĞƐ ƉĂƌƵŶƐĞƌǀŝĐĞĞŶůŝŐŶĞϮϰŚĞƵƌĞƐƐƵƌϮϰ͗ƉĂŝĞŵĞŶƚĞ ŶůŝŐŶĞ͕
ĐŽŶƚƌƀůĞĚĞƐĐŽŶƐŽŵŵĂƟŽŶƐ͕ƌĞůğǀĞĚĞĐŽŵƉƚĞƵƌ͕ĐŚĂŶŐ ĞŵĞŶƚĚĞĐŽŽƌĚŽŶŶĠĞƐ͕ĚĞŵĂŶĚĞĚĞĚĞǀŝƐĚĞ ƚƌĂǀĂƵdžĚĞďƌĂŶĐŚĞŵĞŶƚ͙
• Ɛ͛ŝŶĨŽƌŵĞƌƐƵƌůĂƋƵĂůŝƚĠĚĞů͛ĞĂƵ de la commune, et les travaux réalisés sur le réseau,
• ƉĂƌƟĐŝƉĞƌăůĂƉƌŽƚĞĐƟŽŶĚĞůĂƌĞƐƐŽƵƌĐĞăƚƌĂǀĞƌƐƵŶĞƐĞŶƐŝďŝůŝƐĂƟŽŶĂƵdžĠĐŽͲŐĞƐƚĞƐ͘
WĂŐĞĚ͛ĂĐĐƵĞŝůĚĞŶŽƚƌĞĂŐĞŶĐĞĞŶůŝŐŶĞ͗ƐĞƌǀŝĐĞͲĐůŝĞ Ŷƚ͘ŶĚĞƐ͘Ĩƌ 13
^^hZ Z>KEd/Eh/d ^ Zs/
7 jours sur 7 et 24h/24͕ ƵŶŝŶƚĞƌůŽĐƵƚĞƵƌĞƐƚăĚŝƐƉŽƐŝƟŽŶĚĞƐĐůŝĞŶƚƐ͕ƵƐĂŐ ĞƌƐĐŽŵŵĞĐŽůůĞĐƟǀŝƚĠƐ͕ƉŽƵƌƉƌĞŶĚƌĞ ĞŶĐŚĂƌŐĞůĞƐĚĞŵĂŶĚĞƐĚ͛ŝŶƚĞƌǀĞŶƟŽŶŽƵƉŽƵƌůĞƐƌĞŶƐ ĞŝŐŶĞƌƐƵƌůĂŶĂƚƵƌĞĞƚůĂůŽĐĂůŝƐĂƟŽŶĚĞƐŝŶĐŝĚĞŶƚƐĞŶ ĐŽƵƌƐĚĞƌĠƉĂƌĂƟŽŶǀŝĂŶŽƚƌĞƐƵƉĞƌǀŝƐŝŽŶ͘>͛ĂƐƚƌĞŝŶƚĞ ĞƐƚĂĐĐĞƐƐŝďůĞǀŝĂŶŽƚƌĞŶƵŵĠƌŽĐƌŝƐƚĂůƵŶŝƋƵĞ͗
EŽƐĠƋƵŝƉĞƐĚ͛ĂƐƚƌĞŝŶƚĞƐŽŶƚĐŽŵƉŽƐĠĞƐ͗
• ͛ƵŶĐĂĚƌĞĚ͛ĂƐƚƌĞŝŶƚĞ ĚŽŶƚůĞƌƀůĞĞƐƚĚĞƉƌĞŶĚƌĞĞŶĐŚĂƌŐĞůĞƐĚĞŵĂŶĚĞƐ͕ Ě͛ŽƌŐĂŶŝƐĞƌ͕ĚĞ
ĐŽŽƌĚŽŶŶĞƌĞƚĚĞƐƵƉĞƌǀŝƐĞƌůĞƐŝŶƚĞƌǀĞŶƟŽŶƐĚ͛ƵƌŐ ĞŶĐĞƐƵƌů͛ĞŶƐĞŵďůĞĚƵƚĞƌƌŝƚŽŝƌĞĚĞů͛ĂŐĞŶĐĞ ;EŝǀĞĂƵϭͿ͘
• ͛ƵŶĞĠƋƵŝƉĞĚ͛ĠůĞĐƚƌŽŵĠĐĂŶŝĐŝĞŶƐ ƋƵŝĂƉŽƵƌŵŝƐƐŝŽŶĚĞǀĞŝůůĞƌĂƵďŽŶĨŽŶĐƟŽŶŶĞŵĞŶƚĚĞƐ
ŝŶƐƚĂůůĂƟŽŶƐĚ͛ĞĂƵĞƚĚ͛ĂƐƐĂŝŶŝƐƐĞŵĞŶƚ;ĨŽƌĂŐĞƐ͕ƐƚĂƟŽŶ ƐĚĞƚƌĂŝƚĞŵĞŶƚ͕ƐƚĂƟŽŶƐĚĞƉŽŵƉĂŐĞ͕ ƌĠƐĞƌǀŽŝƌƐ͕ƐƚĂƟŽŶƐĚ͛ĠƉƵƌĂƟŽŶ͕ƉŽƐƚĞƐĚĞƌĞĨŽƵůĞŵ ĞŶƚͿ;EŝǀĞĂƵϮͿ͘
• ͛ƵŶĞĠƋƵŝƉĞĚĞƚĞĐŚŶŝĐŝĞŶƐ ƋƵŝŝŶƚĞƌǀŝĞŶƚĞŶĐĂƐĚ͛ŝŶĐŝĚĞŶƚƐƵƌůĞƐƌĠƐĞĂƵdžĞƚ ůĞƐŽƵǀƌĂŐĞƐŽƵĐŚĞnj
ůĞƐĂďŽŶŶĠƐ;EŝǀĞĂƵϮͿ͘ 14
hE 'Khs ZEE dZE^WZ Ed WKhZsKh^
KƵƚƌĞůĞƚƌĂǀĂŝůĚĞƐĐŽůůĂďŽƌĂƚĞƵƌƐĚĞƚĞƌƌĂŝŶƋƵŝŐĂƌĂŶƟƚĂƵƋƵŽƟĚŝĞŶůĞďŽŶĨŽŶĐƟŽŶŶĞŵĞŶƚĚĞǀŽƐŽƵǀƌĂŐĞƐĞƚĚĞ
ǀŽƚƌĞƌĠƐĞĂƵ͕ůĂŐĞƐƟŽŶĚ͛ƵŶƐĞƌǀŝĐĞƉƵďůŝĐĞdžŝŐĞĂƵũŽƵ ƌĚ͛ŚƵŝĚĞƐ compétences supplémentaires autour de la simple
ƉƌĞƐƚĂƟŽŶƚĞĐŚŶŝƋƵĞƐƵƌůĞƚĞƌƌĂŝŶ͘
ĞƐ ĐŽŵƉĠƚĞŶĐĞƐ͕ ŶŽƵƐ ůĞƐ ĂǀŽŶƐ ĚĠǀĞůŽƉƉĠĞƐ ĂƵƚŽƵƌ Ě͛ ƵŶ ĂdžĞ ŵĂũĞƵƌ ͗ ƌĞĚŽŶŶĞƌ ă ŶŽƐ ŽůůĞĐƟǀŝƚĠƐ ƉĂƌƚĞŶĂŝƌĞƐ
la main sur leur service͕ ƉĂƌƵŶĞƚƌĂŶƐƉĂƌĞŶĐĞĐŽŵƉůğƚĞĚĞŶŽƐĂĐƟǀŝƚĠƐ͕ƉĂƌĚĞƐ ƉŽƐƐŝďŝůŝƚĠƐĚ͛ĂĐƟŽŶƐĚŝƌĞĐƚĞƐƐƵƌ
ů͛ĞdžƉůŽŝƚĂƟŽŶĞƚƉĂƌĚĞƐŝŶĚŝĐĂƚĞƵƌƐĚĞƐƵŝǀŝĂĚĂƉƚĠƐă la mesure de leur performance͘
EŽƵƐĂǀŽŶƐĚĠǀĞůŽƉƉĠƐƉĠĐŝĮƋƵĞŵĞŶƚƉŽƵƌǀŽƵƐƵŶƉŽƌƚĂŝůĚ͛ĞdžƉůŽŝƚĂƟŽŶĚĠĚŝĠ ƋƵŝƉĞƌŵĞƚ͕ƉĂƌů͛ŝŶƚĞƌŽƉĠƌĂďŝůŝƚĠĚĞ
ŶŽƐŽƵƟůƐƚĞĐŚŶŝƋƵĞƐ;'DK͕^/'͕dŽƉŬĂƉŝ͙Ϳ͕ĚĞƌĞŐƌŽƵƉ ĞƌƐŽƵƐƵŶƐĞƵůǀŝƐƵĞůů͛ĞŶƐĞŵďůĞĚĞƐĚŽŶŶĠĞƐĚ͛ĞdžƉ ůŽŝƚĂƟŽŶ
ăƚƌĂǀĞƌƐƉůƵƐŝĞƵƌƐƚŚĠŵĂƟƋƵĞƐ͗ĐŽŶƚƌĂƚ͕ƌĠƐĞĂƵ͕ŽƵǀƌĂŐĞƐ͕ ƉĂƚƌŝŵŽŝŶĞ͕ĐůŝĞŶƚğůĞ͕ƉĞƌĨŽƌŵĂŶĐĞ͘ COMPTE-RENDU TECHNIQUE
L’excellence, à proximité
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2016 Ecart en %
272 172 1,1%
129 100
121 754
14 090
7 228
262 559 -1,9%
49 112
8 423
19 637
365
2 454
12 717
1 592
18 122
2 119
6 324
408
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3 435
6 421
121 754
0
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13 226
0
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289
9 613
3 204
6 409
Compte annuel de résultat de l'exploitation 2016 (en application du décret 2005-236 du 1 4 mars 2005)
en €uros 2015
PRODUITS 269 123
Exploitation du service 131 842
Collectivités et autres organismes publics 124 999
Travaux attribués à titre exclusif 12 282
Produits accessoires 0
CHARGES 267 538
Personnel 58 104
Energie électrique 12 700
Achats d'eau 3 550
Produits de traitement 2 042
Analyses 3 997
Sous-traitance, matières et fournitures 10 901
Impôts locaux et taxes 2 295
Autres dépenses d'exploitation, dont : 21 342
• télécommunication, postes et télégestion 2 488
• engins et véhicules 8 092
• informatique 15
• assurance 878
• locaux 2 557
Contribution des services centraux et recherche 4 756
Collectivités et autres organismes publics 124 999
Charges relatives aux renouvellements 0
• pour garantie de continuité du service 5 954
• programme contractuel 13 177
Charges relatives aux investissements 0
Charges relatives aux investissements du domaine privé 3 553
Pertes sur créances irrécouvrables et contentieux recouvrement 167
Résultat avant impôt 1 585
Conforme à la circulaire FP2E du 31 janvier 2006
Impôt sur les sociétés (calcul normatif) 528
RESULTAT 1 057
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Nantaise des Eaux Services - 26 rue de la Rainière - Parc du Perray - CS 53987 - 44339 NANTES CEDEX 3 Tel : 02 40 18 84 00 - Fax : 02 40 25 84 28
contact@ndes.fr - www.ndes.fr